My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. The small-group and cruising company has been recognized nationally. Our goal is to provide you with information on visiting and exploring the wonders of our region. There are more than 110,000 confirmed cases of the coronavirus … But that hasn’t caused us to lose sight of who we are as a company and how to best serve our travelers—who are, and always will be, our top priority. All affected travelers will receive a future trip credit worth the full amount already paid that can be used through the end of 2022. traveler takes her great-grandkids on imaginary journeys through her travel stories and photos. ... Grand Circle Cruise Line & Grand Circle Travel As the situation can change from day-to-day, we will keep this page updated with our latest information. If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. Although travel has stopped and is only starting up again — slowly and in only a few destinations — the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate. On Monday evening, The Centers for Disease Control and Prevention (CDC) and the U.S. State Department relayed a new message regarding the coronavirus and travel. When you reserve any new 2021 departure or pre-reserve any 2022 departure by 12/31/20, you will save $500 per person, plus a full 10% off the total price of your trip with our Good Buy Plan. The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. To view our cookie and privacy policy please click, Cruising Burgundy & Provence to the Cote d'Azur, Our records indicate that you already have an account with us. Your safety, as always, is our #1 priority. Even after that Feb. 27 announcement, people already in Saudi Arabia could still travel to Mecca’s Grand Mosque, where pilgrims circle the black, cube-shaped Kaaba that Muslims around the … “The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. The ad blocker plugin on your browser may not allow you to view everything on this page. was no longer offering refunds. The year of coronavirus and ... Harriet Lewis will also step down from her role as co-chair at Grand Circle and as chairman of Grand Circle Foundation. Answer: Yes. Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel. In accordance with travel restrictions imposed by government advisories worldwide, Trafalgar, Costsaver, Brendan Vacations, Insight Vacation and Luxury Gold have suspended all guided vacations across the globe for trips departing through June 30, 2020. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. - Peter Drucker, author and educator. This pandemic could cause some of them to be dusted off,” said Mr. Anolik. For the best experience on our website, please disable this ad blocker. “This isn’t how I would have envisioned my first year at Grand Teton National Park, by any stretch of the imagination,” Barnum said. We take our responsibility to our travelers very seriously. Coronavirus: After weeks of quarantine and 3 dead, Grand Princess sets sail again Coronavirus-stricken cruise ship returns to sea after a month at port in SF Bay Grand Circle Corporation is a global enterprise of travel companies including Overseas Adventure Travel, Grand Circle Travel, Grand Circle Cruise Line, and Grand Circle Small Ship Cruises. A. T.: In a follow-up note a few weeks ago, you said that you feel the company provides a “good travel service.” But, you wrote, “pushing all the risk of uncertainty onto the client by refusing a refund makes me fearful to ever do business with O.A.T. Other travelers looking for refunds may have a better chance if they’re dealing with companies headquartered within Hawaii, Washington state, Illinois or California. Three top U.S. health officials decided against resigning over the pro-Trump riot. But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. “The folks in our hotel and lodging industry have been hit hard by the COVID-19 pandemic as folks have reduced their travel this year to help stop the spread of the virus,” said Gov. One Company Refused to Refund Travelers More Than $100,000. The ad blocker plugin on your browser may not allow you to view everything on this page. Send letters of cancellation to: Grand Circle Travel, 347 Congress Street, Boston, MA 02210. TripAdvisor, ConsumerAffairs and other review sites show lingering frustrations about the company’s coronavirus policies, but several Times readers, according to emails I’ve received, have made headway by filing parallel complaints with the Better Business Bureau and the Massachusetts Attorney General’s office. We greatly appreciate your patience as we navigate the process of dealing with traveler concerns in the midst of the current pandemic. These credits may be applied towards travel departing through the end of 2022. Grand Circle Corporation provides 85+ international small group adventures by land and sea for Americans 50 and older. During coronavirus closures, Brad Paisley, Vince Gill and more play Grand Ole Opry free live streaming concerts The iconic country music venue will … Read about how this O.A.T. You can feel fully confident retaining your travel arrangements and monies with Grand European Travel and The Travel Corporation. We’ve had to change our routines, are unable to be with cherished friends and family, and have been forced to put many of the things we love on hold—including our travel plans. Arm Yourself to Avoid These 4 Coronavirus Travel Scams THIS WEBSITE IS FOR THE PURPOSE OF SOLICITING TIMESHARE OWNERSHIP INTERESTS IN HILTON GRAND VACATION RESORTS LOCATED IN FLORIDA, NEVADA, HAWAII, ILLINOIS, NEW YORK, CALIFORNIA, SOUTH CAROLINA, UTAH, WASHINGTON DC, BARBADOS, MEXICO AND JAPAN. Please try again, By signing up you agree to our Privacy Policy, “The relevant question is not simply what shall we do tomorrow, but rather what shall we do today to get ready for tomorrow.” Although travel has stopped and is only starting up again — slowly and in only a few destinations — the aftershocks of that screeching halt, brought on by the coronavirus… The year of coronavirus and ... Harriet Lewis will also step down from her role as co-chair at Grand Circle and as chairman of Grand Circle Foundation. Coronavirus Updates All Trips Suspended Through April 30, 2021 Land and cruise payments, and travel insurance if selected, will automatically be applied as a future travel credit. Impressions of Italy: The Amalfi Coast & Tuscany, Hidden Gems of the Dalmatian Coast & Greece, The Aegean Islands, Athens & Ephesus by Small Ship, Cruising the Adriatic: Croatia, Montenegro, Bosnia & Herzegovina, Mediterranean Cultures & Islands: A Voyage from Barcelona to Athens, The Aegean & Mediterranean: A Voyage from Athens to Jerusalem & the Greek Islands, Italian Coastal Odyssey: Hidden Italy, Sicily & Malta, Italy’s Western Coast & Islands: A Voyage from Rome to Valletta, Undiscovered Adriatic: Eastern Italy, Venice, Puglia & Malta, Fjord Cruise & Lapland: Norway, Finland & the Arctic, Maritime Jewels of the British Isles & Ireland, Suez Canal Crossing: Israel, Egypt, Jordan & the Red Sea, The Canadian Maritimes: Nova Scotia, New Brunswick & Prince Edward Island, Discover South America: Chile, Argentina & Uruguay, To be eligible for the benefits of this policy, reservations must be made by 12/31/20, Under our Risk-Free Booking Policy, you can move your departure date for any reason—, If you are not ready to reschedule to another departure, you will receive a future trip credit worth the full amount already paid that can be used through the end of 2022, This policy is combinable with other savings opportunities. As a company, we’ve made many difficult decisions since the beginning of this crisis—including the decision to postpone all of our trips through the end of December 2020. Paul Goldstein, a travel industry veteran and co-owner of Kicheche Safari Camps in Kenya, said: “With their obsession over Covid-19 rates, they have written off the whole continent of Africa. The COVID-19 pandemic is an unprecedented crisis which has impacted many aspects of daily life worldwide. A global business, owned and led by the Tollman family. And more than 19,000 travelers with postponed trips have moved their impacted departures to 2021 and 2022. New! canceled the tour because of Covid-19, which was a relief. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel a service. For the best experience on our website, please disable this ad blocker. Grand Circle pricing tends to be cheaper on a per diem basis but its ships aren't the new shiny things that Viking's are either. Grand Circle Corporation is a global enterprisecomprised of a family of travel companiescommitted to changing peoples lives by offering high-impact experiences to our travelers and building local communities through philanthropy, social entrepreneurship, and volunteerism. We’re hunkered down at our home in Kensington, New Hampshire, trying our best to stay positive and to focus on the things in our lives that we can control. Help! Passengers now can cancel any voyage up to 48 hours before the sail date. (Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firm’s website. TTC is debt-free, financially responsible and fully accredited Women's Edition Read special content from our monthly edition created exclusively for our women travelers. Unbeknown to me, the stated policy had changed: O.A.T. 88% of our travelers are making their vacations their own with optional trip extensions, air upgrade preferences, and more. Hapag-Lloyd Cruises Travel Restrictions Grand Circle Corporation provides 85+ international small group adventures by land and sea for Americans 50 and older. We also understand that many of you are hesitant to make new travel plans right now—which is why we want to do everything we can to help you feel more comfortable planning your future trips. But, if the extraordinary number of reader complaints I have received — more than a dozen and counting — are any indication, they have been doing so anyway. The travel and tourism industry has taken hit after hit since the coronavirus outbreak began in January. Question of the Month. 100 years of travel experience and industry partnerships. Grand Circle advised me to take the travel insurance insuring me that for any reason something happen on the trip or I had to cancel the trip I would receive a refund. The Leader in Small Ship and River Cruising Worldwide. Grand Circle Travel. It is unclear what will happen to the thousands of people on board. Alan & Harriet Lewis Each month, we ask our readers to answer a travel-related question. Terms and Conditions: For new bookings for travel through November 30, 2021 (and Luxury Expedition Cruises through January 4, 2022) made through Abercrombie & Kent USA between October 29, 2020 and February 28, 2021, guests may change or cancel the booking up to 15 days prior to departure in the event of a COVID-19-related reason at home or in their travel destination. Grand Circle Cruise Line has canceled all departures through August 31, 2020. Alaskan Discovery: Denali National Park & the Kenai Fjords; New! Grand Circle Tours New! No. He worked through the 55-day period when the COVID-19 pandemic closed down Northwest Wyoming’s national parks, and then endured one of the most unusual summer seasons ever with a much-reduced staff. COVID-19 +-I am worried about COVID-19 impacting a trip I have scheduled or plan to schedule. For the best experience on our website, please disable this ad blocker. I feel I am being held hostage by O.A.T. The red rock wonders of both these areas are some of … However, during this unprecedented crisis, we understand that many travelers are hesitant to make their travel plans just now—which is why we want you to know you can reserve with Grand Circle with confidence. Roz. To determine if my hunch was correct, I reached out to O.A.T. You have stood by us through every crisis we’ve faced. Cultural Capitals & Ancient Heritage: Mexico City to Oaxaca; New! The Grand Circle Association is a non-profit made up of members throughout the Southwest. What's New in Harriet's Corner A community for curious travelers "Traveling” Through Covid-19 . Grand Circle Corporation is a global enterprise of travel companies including Overseas Adventure Travel, Grand Circle Travel, Grand Circle Cruise Line, and Grand Circle Small Ship Cruises. There are more than 110,000 confirmed cases of the coronavirus … Trust in Grand European Travel. Grand Circle advised me to take the travel insurance insuring me that for any reason something happen on the trip or I had to cancel the trip I would receive a refund. As Chairman and Vice Chairman of Grand Circle for more than 30 years, we have weathered many storms. With our NEW Risk-Free Booking Policy, you can transfer to another departure date for any reason—up until 24 hours prior to your original departure—and we will waive any change fees for 2021 and 2022 reservations. The Centers for Disease Control and Prevention is reporting 59 confirmed cases of the coronavirus in the United States. I told them that I had a medical condition and did not know when — or if — I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldn’t travel by the end of 2021. The ongoing coronavirus outbreak has all but halted travel around the globe. spokeswoman said the company is “working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. And all of our trips featuring China and Hong Kong have been cancelled in 2020 and 2021. We’ve been through 9/11, SARS, and the Ebola outbreak with the rest of the travel industry—but this crisis feels different. ... 2022 Trips. • Select Asia trips cancelled through 2021 again.”. Translation: When they cancel your trip, they are legally required to offer you the money back. Let Freedom Ring: A Civil Rights Journey; New! The Grand Princess cruise ship circles off the coast of California while coronavirus tests are carried out. Shortly after I booked the trip I had to cancel the trip due to family matters. For that reason, we will continue sharing information and inspiration about destinations around the world. We hope that you also continue dreaming about the day when we can freely explore this big, beautiful world again. What we’ve heard loud and clear is that our travelers still want to explore the world. We hope you are finding your own peace during these uncertain days as well. Kensington Tours. The coronavirus travel ban has been extended to South Korea with another spike in cases reported, and Qantas has been handed a breach notice and ordered to improve their practices to protect cleaners. Grand Circle advised me to take the travel insurance insuring me that for any reason something happen on the trip or I had to cancel the trip I would receive a refund. Airlines are sidestepping refund regulations established by the United States Transportation Department and the European Union, betting that negative press (and even class-action lawsuits) are still preferable to negative-balance bank accounts. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. Coronavirus has continued its spread across Europe, claiming 127 lives in France and infecting more than 24,000 people in Italy, where the entire nation is now under quarantine. The Great National Parks: Yellowstone, Grand Teton & Mount Rushmore; New! As Adam Anolik, a San Francisco- based travel-industry lawyer, explained over email, that’s why oversight — forcing a company to comply with state laws — can feel like an uphill battle. How are they allowed to keep my money? We offer the best value for solo travelers in the industry, guaranteed. And in a small ceremony in Grand Lake, Louisiana, on December 5 surrounded by close friends and family, Emily finally got to wear her lace-covered wedding dress and … Travel Trivia The world is a weird and wonderful place. Although we may not be able to get out there and travel the world just yet, it doesn’t mean we can’t imagine the wonderful experiences that are to come again. Let’s help keep each other safe and healthy. Please, Nordic Coastal Voyage: Norway, Finland & the Arctic Circle, New! Call and discuss recent travel and symptoms before going an emergency room or doctor's office, according to the CDC. Worldwide Discovery at Extraordinary Value Since 1958. We’ve been through 9/11, SARS, and the Ebola outbreak with the rest of the travel industry—but this crisis feels different. Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. NEW Risk-Free Booking Policy | Impacted Departures | Postponed 2020 Departures | FAQ, NEW Risk-Free Booking Policy: Reserve with Confidence. And sign up for our Travel Dispatch newsletter: Each week you’ll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. We’ve also cancelled all trips that operate in China and Hong Kong through the end of 2021. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. Whenever you’re ready to take your next step, we’re here to help. A few weeks ago Turnstyle Underground Market re-opened at Columbus Circle. Surprise yourself with fun facts about our destinations. As the world continues to navigate the ongoing COVID-19 pandemic, Tripadvisor is ready to assist travelers throughout this challenging period. In an emailed statement, an O.A.T. Neither cruise line includes gratuities in the price. Tweaking the immortal words of Biggie: no money, mo’ problems. The Customer Number you have provided is not valid. Should I buy an Allianz travel protection plan to cover me in case COVID-19 impacts my trip? We recommend upgrading your browser—simply click the button below and follow the instructions that will appear. While they didn’t answer my question directly, I was able to recoup more than $100,000, collectively, for you and 10 other readers. You and your fellow travelers have been the lifeblood of our company for decades. Of those 59, 42 are aboard the Diamond Princess cruise ship… COVID-19 is a known and rapidly-evolving global pandemic that is impacting travel worldwide, with continued spread and impacts expected. Both offer last-minute deals that are worth a look. We’ve been challenged in … One university’s strategy for keeping coronavirus numbers down? The ad blocker plugin on your browser may not allow you to view everything on this page. Fill vending machines with tests. The travel and tourism industry has taken hit after hit since the coronavirus outbreak began in January. It is unclear what will happen to the thousands of people on board. The next week, I learned via email that I had been rebooked on the same trip next year. O.A.T. But even when individual consumers know their rights, they have few options at their immediate disposal when a customer-service representative — usually the only public-facing proxy for a company’s official or unofficial policies — refuses to relent on refunds. We’ve been challenged in new ways, both mentally and financially. It comes as a cleaner, who worked at Brisbane’s inner-city Hotel Grand Chancellor, where four recent coronavirus cases have been detected in quarantine, contracted the UK strain of the virus. The ad blocker plugin on your browser may not allow you to view everything on this page. The world’s largest cruise line by passenger capacity, Royal Caribbean, has eased its cancellation penalties dramatically during the coronavirus outbreak to allow passengers to postpone trips. As Chairman and Vice Chairman of Grand Circle for more than 30 years, we have weathered many storms. This was NOT true. We are either rebooking travelers on another trip or providing a refund.” Since mid-March, she said, O.A.T. In choosing to travel Grand European Travel and any of its associated brands, you voluntarily assume all risks related to exposure to COVID-19. * The temporary change fee waiver only applies to the land portion of all trips and does not apply to group bookings. We hope that you are safe and staying healthy during this difficult time. We hope this new policy helps you begin to move forward with the travel plans you may have been dreaming of making. Passengers on The MSC Meraviglia were not allowed to disembark in Jamaica or Grand Cayman after … A: Our top priority is always the safety of our travelers. See some of our favorite answers. Staying home if in the past 14 days have you had close contact with a person confirmed to have COVID-19 or in the past 24 hours experienced any of the following symptoms: cough, fever, shortness of breath or difficulty breathing, fever (>100.4°F / 38°C) or felt feverish, chills, muscle pain, sore throat, or new Loss of taste or smell. This is the third Tripped Up column in a row that addresses the issue of refunds. Shortly after I booked the trip I had to cancel the trip due to family matters. Read about how this O.A.T. Grand Circle has canceled all departures, optional trip extensions and stopovers in China, Hong Kong, South Korea and Mongolia in 2020 and 2021. A new study uses the world’s largest collection of coronavirus genomes to map the pandemic’s arrival in Britain. For the best experience on our website, please disable this ad blocker. With the unprecedented changes to travel and to our lives with the Coronavirus outbreak we hope everyone will follow the CDC guidelines and stay safe and healthy. Updating will allow you to accept Terms and Conditions, make online payments, read our itineraries, and view Dates and Prices. If you have a booked trip during this suspension period, please rest assured that you have a Future Travel Credit automatically available to you for the ful… The Leader in Personalized Small Group Adventures on the Road Less Traveled. And if you need to change your reservation for any reason—up until 24 hours prior to departure—we will waive any change fees for 2021 and 2022 departures with our new Risk-Free Booking Policy if you make your reservation by 12/31/20. All reservations made by 12/31/20 are eligible for this policy. We are in constant communication with our staff in our regional offices around the world, along with the U.S. State Department, and we are closely monitoring the Coronavirus situation. Karen Shelton, the owner of the travel agency My Path Unwinding near Charlotte, N.C., said about 60 percent of her business comes from cruise sales, so … And you’ve helped us come out stronger. 736 were here. And we hope that when that day comes, you’ll be there exploring the road less traveled with us. Create the adventure that's right for you, Check out these savings exclusively on our website, Share your memories from the road less traveled. Virtually every country in the world has prohibited leisure travel or closed its borders, preventing us from being able to provide our travelers with the experiences they planned for this spring and summer, and leaving us unsure when we may resume the work we love. Evers. 85% of our travelers are making their adventures their own with optional trip extensions, air update preferences and more. Intrepid Travel. First and foremost, Harriet and I wanted to let you—our travelers—know that we’re thinking of you. has refunded more than 5,000 travelers — amounting to more than $12 million. It’s not hard to surmise, just by reading your email, what happened at O.A.T. With the growing international concern regarding the coronavirus, I am concerned about Grand Circle Travel's hesitancy to cancel upcoming trips which include the area of Italy which is the center of the disease. Worldwide Discovery at Extraordinary Value Since 1958. Insight Vacations. Even during our most challenging days, you continue to inspire and remind us that together—as a travel family—we will see this through. : the realization that issuing refunds en masse would bleed the company dry. California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. Sail date has been pressuring the company notified me of the coronavirus began... Travel scams that promise too-good-to-be-true deals fact, we have weathered many storms worried about COVID-19 impacting trip! Including the Oberammergau Passion Play and the travel and tourism industry has taken hit after hit since the coronavirus travel. Who cancels, which was a relief than 19,000 travelers with postponed trips moved! Translation: when they cancel your trip, they are facing off with over... Against resigning over the pro-Trump riot with Overseas Adventure travel is part of Grand Circle Cruise Line be after! 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Travel departing through the end of December 2020 we are working with global. Two weeks of zero New cases any of its associated brands, you ’ re ready to take your step! Difficult time vacations their own with optional trip extensions, air upgrade preferences, and travel. Continued spread and impacts expected invoice with your future travel credit will emailed! Zero New cases understand travelers ’ concerns surrounding the coronavirus outbreak began in January destinations around the globe are travelers... Let you—our travelers—know that we ’ ll overcome this current crisis midst of the current.... Through December 2020 business, owned and led by the Tollman family & Vice Chairman of Grand Circle travel est! Global network of 36 regional offices to monitor impact in the 1980s to safeguard against travel scams promise. Future cruises helping to give us hope that we ’ ve been challenged in New ways, both and! 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Surmise, just by reading your email, what happened at O.A.T Grand European travel and the outbreak! Right to a cash crunch, they are facing off with travelers credits!, a family grand circle travel coronavirus travel companies based in Boston by us through every we! To inspire and remind us that together—as a travel family—we will see this.... With Overseas Adventure travel in reality, many of these statutes are seldom enforced experts worry about impact. Ring: a Civil Rights Journey ; New correct, I learned via email I. The Grand Princess Cruise Ship circles off the coast of California while coronavirus tests carried... And your fellow travelers have been cancelled in 2020 and 2021 travelers more than 30 years, we have this... Are making their vacations their own with optional trip extensions, air update preferences and more are... Ll be there exploring the wonders of our travelers still want to the! Have included airfare departures postponed through December 2020 resigning over the pro-Trump riot to 2021 2022... Detailed breakdown of other state-by-state travel laws on his firm ’ s world ’ s website people on.. Messages from so many of you still plan to schedule due to matters! To group bookings also been suspended special content from our monthly Edition created for! Room or doctor 's office, according to the thousands of people on board sail... & Harriet Lewis Chairman & Vice Chairman Overseas Adventure travel is part of Grand Circle travel and symptoms before an. S help keep each other safe and healthy to schedule destinations we visit change from day-to-day, we continue! Process of dealing with traveler concerns in the industry, guaranteed update preferences and more our trips the... Apply to group bookings responsibility to our travelers Travel… Send letters of to! The Road less Traveled with us Rights Journey ; New recognized nationally the terms of Passenger! 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