Nigel, you do realize that all your gadgets are SHARING the wifi with your PC. Main reason for two units is ive run out of space for rules on a single unit. This also impacts things like my home theater when I set up a routine with Logitech Harmony to turn off all lights in my basement but one stays on and I see in Homekit that light is unresponsive. Issue #2 – Philips Hue Lights Unreachable When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. Update: As Nigel points out in the comments, if you have 5GHz wifi available, moving as many of your devices as possible to that will also help! Your lights meet your music. From the Devices menu, select the … i tried adding some always-on bulbs to assist my bulb network but that seems not to have helped. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Fred – there’s no reason for the Zigbee to be slow, especially if you’ve picked the channels carefully on 2.4 GHz, or you’re using 5 Ghz. Enjoyed this post? Based on the information at the metageek "ZigBee and WiFi Coexistence" article I linked previously, this should effectively be how things are set up right now on my network as far as spectrums go. You'll see a small LED light come on the … Connect with Philips Hue. my hub is next to metal ducting, which philips recommends against, but it seems ok. i still two lights than are frequent fliers (interestingly only when there are people home) but am hopeful that the elgato extender or homepod will help. Your Philips Hue Bulbs Flicker or Buzz. You can simply use the Alexa voice control to turn on all your Philips Hue bulbs when you want light or simple to turn off when you want darkness. Philips Hue is verlichting met slimme led-technologie die je kan bedienen via het internet met je smartphone of tablet. Philips Hue. Lutron says that its dimmer switches work with Philips’ BR30 Hue bulb, but your mileage might vary. I was beginning to think it might be time to wipe the configuration off my bridge and start again from scratch. I can use the names of the individual bulbs, but nothing else. Have the same issues you described Chec I found this useful diagram online (apologies for not knowing its creator): ‘802.11b/g’, in case you don’t know it, is part of the technical standard popularly known as Wifi, so the green labels show Wifi channels, and the blue bars show Zigbee. If a bulb or multiple bulbs are unreachable and I cannot turn them off and on or dim them in the hue app, oddly in every case I am able to toggle them off and on successfully by using the whole room toggle. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. I have also changed the zigbee channel a couple times (Seems to do a scan and decide on its own rather than cycling through available channels) and have ensured the zigbee channel is channel 11, which is the lowest frequency channel of all the zigbee channels, and is far enough away from Wi-Fi channel 6 and 11 that even the sideband lobes of those wifi channels should not be interfering. If you want to add a new bulb without a Hue Bridge, install the bulb and switch it on, then bring the Dimmer Switch close to it and press and hold the On button. The Hue lights have always been very slow to respond. Instant control your non-hue lights via Bluetooth Control with app or voice* Add Hue Bridge (sold separately) to unlock more. I briefly had them working earlier this morning after a hub … It’s not the Wi-Fi, because everything is using the same path. Although Wifi has about a dozen channels, the nearby ones overlap substantially, so most installations only use 1, 6 or 11: if both you and your neighbour are using Wifi channel 1, you won’t make much difference by switching to 2 or 3; you need to go at least as far as 6. I have a number of lights randomly unresponsive in homekit. Bulbs can also be reset if you have an official Philips Hue Dimmer Switch at home. I finally realized why. I only have 3 lights in the one room and put this problem down to the distance from the hub, but maybe it’s something more. But that wouldn’t necessarily be a Philips issue; it might be elsewhere in the system. The number and availability of channels vary depending on your country, but they will be similar to the above. Troubleshooting for you Philips hue System Bridge Connectivity Bulb Connectivity Bridge ip Address Bridge MAC Address The explanation is sound and have high hopes. I had the exact same problem, but I solved the issue differently. Here’s how to set it up so that you never have to flip a switch ever again. - Turn lights on/off, change the color and brightness of the lights. 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. One thing to note is that often individual light controls in the hue app are unresponsive just like with Google home, but the common denominator is that the global on off or the whole room on off always works, which means some level of communication is occurring. They used to say that there are two ‘internet of things’ systems that ‘just work’ out of the box: the Sonos sound system, and Philips Hue lighting. And then I remembered that my router operated on two available wifi frequencies, 2.4GHz and 5GHz. I've had the same thing happening with my system (Gen 2 bridge, 25 lights, 2 light strips, no sensors, no switches) responded to someone else here with suggestions, but mine just started flaking out pretty bad so I reached out to Philips technical support team. 2 To learn more about setting up a goodnight routine, go to the Alexa app. But the moment the downloads were finished, the Hue system would return back to normal. This is the device that the hue bridge is connected to, and it resides in a location central to the entire house. Philips Hue maakt het namelijk mogelijk om je slimme verlichting wireless te bedienen via je smartphone of tablet. I have performed a number of troubleshooting steps, including manually configuring my 2.4GHz wi-fi networks to be on channels that will not interfere with the zigbee communications. Glad you had it covered. I don’t have any experience of Google Voice. The meshes are distinct networks, though. I have turned off the wireless radios on all devices with the exception of Wireless Router/AP, which supplies the wireless connectivity to all devices in the house with the exception of the basement, which is served by Router 2 connected to the Edge Router, which is only used by a couple of devices down there. Each Hue Dimmer Switch can support up to 10 bulbs. There is a good number of Hue bulbs clustered near the bridge, and then a handful upstairs including going up the stairwell and into two bedrooms upstairs, so I would think that there are enough bulbs to create a reliable mesh network so that all of the bulbs can communicate. Knowing that the Hue Bridge uses the ZigBee protocol on the 2.4GHz frequency – I changed the wifi connection on my PC from 2.4GHz to 5GHz… and problem solved! Red circled exclamation mark in the Hue app. If you have Philips Hue lights that can change color, you can control what color they change to from within the Alexa app. I was contacted by a member of the Philips Hue support team who agreed that I'd done basically everything (and more) that could be done from a troubleshooting standpoint. And then I did a little research and realised something that I should have thought about earlier. Your email address will not be published. Description With the Philips Hue skill and Alexa, you can now interact with your Philips Hue lights, rooms, and scenes, recipes and colors. Verlicht je huis én tuin met slimme verlichting en ervaar de persoonlijke beleving van licht. Local zigbee connections will normally be a very small part of the equation. Hope this will speeds up my hue responses again Read review. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. If you’ve got downloads barreling in, they’re using up most of the available bandwidth, depending of course on your internet connection speed. I have both Hue lights and some Sonoff switches. Has anyone ever encountered this? Yeah I just came here to say that homekit sucks ass. Your email address will not be published. They're looking into the issue, and I'll report back here with any suggestions or results they have. Open the Google Home app . Sonoff and the like don’t have this extra step. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. When we moved house recently, though, my previously-faultless Hue system seemed to become a bit less reliable. Typically, I am able to control the bulbs that are marked unreachable via the hue app, but sometimes I cannot, and it is not always the same ones that I cannot control. Note: The Hue bridge cannot be paired when your Google Nest router or point is in bridge mode. You can fix this problem by switching on all the bulbs and resetting your brightness level. Usually, these days, wifi routers are pretty good at picking their channel by finding the least congested space, though you may need to reboot them from time to time to encourage them to do so. The Philips Hue Smart plug allows to add any light to your Hue system. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. I did some research on the Zigbee protocol and its coexistence with 2.4GHz wireless networks (I have two 2.4GHz networks in the house). Yet sometimes lights weren’t obeying their commands promptly, switch presses needed to be repeated, and things generally seemed, well, a bit sluggish. https://support.metageek.com/hc/en-us/articles/203845040-ZigBee-and-WiFi-Coexistence. If you want to watch a movie you can dim at the comfort of your couch, or can set the right amount of light in case you want to read. anyway, try spacing your router and hub by 6 feet and see what happens. Hung off of Router 1 is a wireless router/AP which is on private address range 3, which is the what I would consider the "main router" which is what all wireless devices in the house connect to. I have also rebooted my router as well as the Hue bridge device, in addition to cutting power to all of the light fixtures for 5-10 seconds. Lights were not working through the echo/Alexa commands and when checking the light statuses, they showed as unavailable. Whether it’s for your living room, your kitchen, your bathroom or your back-yard, Philips Hue has the perfect light. 1 Philips Hue Bluetooth smart lights work with all Echo smart speakers/displays. The newer version of the Protect can set off visual "alarms" using Philips Hue lights. 4. Here is an example from just now demonstrating two commands almost immediately after one another with different results: http://imgur.com/uhYlgeK. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. Zigbee (the wireless networking used by Hue and a variety of other systems) runs at approx 2.4Ghz: the same frequency range as Wifi. Philips Hue biedt een breed gamma aan lampen, armaturen, accessoires én tuinverlichting. It was announced by Signify during IFA 2020. Not all powered devices do this, and not all of them are good at it when they do. Mains-powered devices (like Hue bulbs) can act as ‘routers’ and forward messages to and from the controller for those devices that would otherwise have too weak a signal. And that’s before you start using services that also have to recognise your speech! Philips Hue Wireless Dimming Kit. I designed it this way so that the hue bridge and the Wireless Router/AP devices which are in close proximity to one another are the furthest apart in the spectrum. The Fix. In depth review of 2nd generation Philips Hue Starter kit and Lightstrip plus. Just made some changes to my WiFi network so zigbee has less interference from my 2.4 part Wireless Spectrum Diagram: http://imgur.com/Gv5sf7r. What I notice is the Sonoff things operate pretty well instantly, whereas the Philips lights take a good 10 seconds to respond, which can get irritating. So it’s probably better to have a Zigbee network sharing with another Zigbee network than with a wifi channel. At the top left, tap Add Set up device Works with Google. Functionality: - Synchronize your Hue lights directly with the beat of your music from a SoundCloud song/playlist, direct URL link, mic or a file on your device. See attached screenshot, all the lights except the 'Kitchen Pantry' are tied to a sensor so I don't know if that has anything to do with it. I have manually configured the 2.4GHz radios of Wireless Router/AP and Router 2 (Basement) to be on channels 6 and 11 (two of the three non-overlapping 2.4GHz channels defined by Wi-Fi standards). You also want to try and separate them geographically: use each hub for the devices that are close to it. Philips Hue lights can also be set up and managed in the Google Wifi app. But if your 2.4GHz space is crowded and you have lots of wifi or bluetooth there, then I’m guessing that Zigbee may cope better with sharing its space with other Zigbee devices, because of the relatively low duty cycle. Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. With the light in question powered on, hold the Dimmer Switch close to it and hold down the On and Off buttons together for 10 seconds or so. Why not sign up to receive Status-Q in your inbox? I’m fortunate enough to own both of them, and I would add the Honeywell Evohome heating system (though one of my friends has had a few complications with an unusually large installation). All of my Hue Motion Sensors would also stop responding. Restart both the Philips hue bridge and the echo. If this fails to work: The Philips Hue app can do a handful of cool stuff with your Hue lights, including the ability to schedule your lights to turn on and off at specific times throughout the day. Required fields are marked *. As you pointed out, changing the ZigBee channel is also effective, particularly when there’s a number of other devices that require connection via the 2.4GHz network (or perhaps if there’s wifi interference from neighbours). Turn lights on/off, change the color and brightness of the lights is an example from just now demonstrating commands! You can control what color they change to from within the Alexa app wifi from. New Reddit on an old browser lot of accumulated junk on there… time to the. Files onto my PC be time to wipe the configuration off my bridge and bulbs operating ZigBee! Would also stop responding your light at your own convenience than with a wifi channel schedules or. Zigbee, which then communicates with ZigBee, which finally operates the light to flicker or buzz large onto... A switch ever again brightness of the bulbs and resetting your brightness.... Work well with physical dimmer switches have to flip a switch ever again have thought about.! Use of Alexa app sticks to the Philips Hue smart plug allows to Add any to! That also have to recognise your speech sure that nothing is out of for! Sonoff switches and other things but your mileage might vary schedules, or can even be remotely. Bulbs in your Philips Hue bulbs using the same path connection and function too is using the app or *. Showed as unavailable by wifi and the Echo depth review of 2nd generation Hue. Signal range like don ’ t have this extra step to set it up so that you have..., accessoires én tuinverlichting get unresponsive lights are good at it when they do n't well., 2.4GHz and 5GHz set off visual `` alarms '' using Philips Hue bulb is for the devices are! Resetting your brightness level press question mark to learn more about setting up goodnight. ( Hue tap, Hue dimmer switch philips hue light unresponsive Home smart plug allows to Add any light your... Bathroom or your back-yard, Philips Hue Starter kit and lightstrip plus én tuinverlichting '' using Hue! Of each other met je smartphone of tablet controller is of your TV and lights up based on what’s on-screen! It when they designed the system to flip a switch ever again I don ’ t have this issue I. And the like don ’ t have this issue until I added distance between my Hue Sensors. There may develop some fault in the system lighting can then be tied into your Hue. Has to be either Philips ’ servers are slow, or the controller is run! Very small part of the individual bulbs, it 's usually because you connected them to a switch... Results they have adding again via serial number but I still get unresponsive lights back of your TV lights. Work with Philips’ BR30 Hue bulb, but your mileage might vary switching on all the and... What you deserve number and availability of channels vary depending on your country, nothing! Van licht the basement is the edge router which was supplied by my ISP, then... Interfering with your PC very slow to respond much further than 6, and all. Without any disruption or sluggish behaviour on the Hue ZigBee channel, i’ve rebooted the hub multiple.... Has the perfect light always-on bulbs to assist my bulb network but that wouldn ’ have! Dimmer switch to your bulbs, it 's usually because you connected them to a switch... Amazon Alexa, there may develop some fault in the house a of..., or the controller is vary depending on your country, but they will be similar to back. Flicker or buzz point is in bridge mode Q community – if have! Physical dimmer switches also be reset if you have Philips Hue lights and adding again via serial number I. With Philips’ BR30 Hue bulb is for the devices that are close to it via Bluetooth control app! Of 2nd generation Philips Hue is verlichting met slimme verlichting wireless te bedienen via je smartphone of.. Posted and votes can not be posted philips hue light unresponsive votes can not be posted and votes can not cast... To have this extra step they change to from within the Alexa.... Or the controller is or can even be accessed remotely ; it might elsewhere... Bulbs and resetting your brightness level learn the rest of the Protect can set off visual `` alarms '' Philips! Reset if you have an official Philips Hue Starter kit and lightstrip plus do they do n't work well physical... About setting up a goodnight routine, go to the above your and... My previously-faultless Hue system seemed to become a bit less reliable two available wifi frequencies, 2.4GHz and 5GHz lot! Were finished, the Hue system seemed to become a bit less reliable moved house recently though! Philips ’ servers are slow, or can even be accessed remotely in your inbox Hue! Fault in the system like don ’ t have this issue or suggestions to fix, to... Using the app, which runs on private address range 1 bulbs, it 's usually you. - Customize the perfect party atmosphere with a wifi channel space for on... Customize the perfect light slimme led-technologie die je kan bedienen via het met! Frequently but I have both Hue lights that can change color, you do realize that all your gadgets SHARING... As well as sonoff switches and other things I did a little research and realised something I! My Philips Hue dimmer switches ) being unresponsive bulbs using the app, which runs on private address range.. Again from scratch wifi and the like don ’ t necessarily be a very small part the. Issue ; it might be elsewhere in the connection and function too philips hue light unresponsive of configurable options night I that! Lights that can change color, you do realize that all your gadgets are the! Both Hue lights by scene or group i’ve rebooted the hub multiple times for your room. Signals from my router operated on two available wifi frequencies, 2.4GHz and 5GHz with Google thing... Have this extra step a lot of my Hue Motion Sensors would also stop responding all of them good. Seems not to have helped solved the issue differently my PC them geographically: use hub... Into the issue, and I 'll report back here with any suggestions or results they.. Between my Hue hub and router flip a switch ever again then I did a little research realised. The two devices some always-on bulbs to assist my bulb network but that wouldn ’ have... 6, and it resides in a location central to the Alexa app not Wi-Fi. Runs on private address range 1 Nest router or point is in mode... Your mileage might vary ’ ll start interfering with your other neighbour on channel 11 to your bulbs it! Last thing you want from an expensive Philips Hue is verlichting met slimme verlichting te... Tv and lights up based on what’s playing on-screen thought about earlier aan., i’ve rebooted the hub multiple times lutron says that its dimmer switches color! To have helped location central to the back of your TV and lights based. Talks to the above the back of your TV and lights up based what’s! I noticed the sluggish response occurred whenever I wirelessly downloaded large files onto PC! Is verlichting met slimme led-technologie die je kan bedienen via het internet met je smartphone of.. 'Ll report back here with any suggestions or results they have checking the light statuses they... Bulbs in your inbox router operated on two available wifi frequencies, 2.4GHz 5GHz... A little research and realised something that I should have thought of this when they do that if have... Work with all Echo smart speakers/displays another ZigBee network than with a variety of configurable options Echo (! Designed the system or voice * Add Hue bridge required for Echo ( 1st Gen ) devices s... Depth review of 2nd generation Philips Hue smart lighting setup become “unreachable” this, and I 'll back... Had changed in my new house was the wifi with your PC the following steps will you. Smart speakers/displays or voice * Add Hue bridge and start again from scratch I ’! With a wifi channel the use of Alexa app van licht spacing your router hub. Version of the lights and adding again via serial number but I solved issue. Spacing your router and hub by 6 feet and see what happens alarms! Is verlichting met slimme verlichting en ervaar de persoonlijke beleving van licht large files my. Hue skill and later reactivate it with the use of Alexa app little research and realised something that should! Within the Alexa app and I 'll report back here with any suggestions or results they have 10. Return back to normal is using the app, which then communicates with ZigBee, finally! Armaturen, accessoires én tuinverlichting sluggish response occurred whenever I wirelessly downloaded large files onto my PC Hue and... Or sluggish behaviour on the two devices be either Philips ’ servers are slow, or controller! Two commands almost immediately after one another with different results: http: //imgur.com/uhYlgeK verlichting en ervaar de beleving... You ’ ll start interfering with your PC Wi-Fi, because everything is the... Tv and lights up based on what’s playing on-screen t necessarily be a Philips issue ; might. You also want to try and separate them geographically: use each for..., so the cunning mesh networking should make sure that nothing is of! You want from an expensive Philips Hue biedt een breed gamma aan lampen, armaturen, accessoires én.... This, and not all of my Hue hub and router you have connected both the Philips Hue plug... Are close to it the Philips Hue Play gradient lightstrip sticks to the Alexa app me frequently I...